FAQ

1. When will my order ship?

Orders ship within 1–2 business days (Mon–Fri). You’ll receive a tracking number by email once your order is on the way.

2. How much is shipping?

  • Standard shipping: $5.99 (3–5 business days).

  • Free shipping on all U.S. orders over $50.

  • At checkout, rates are automatically calculated for international orders.

3. Do you ship internationally?

Yes, we ship worldwide. Delivery times and customs fees vary by country. Customers are responsible for any import duties or taxes.

4. What is your return policy?

We accept returns on unopened, unused products within 14 days of delivery.
For safety, grooming products that have been opened or used cannot be returned.

If your order arrives damaged or defective, contact us within 7 days with your order number and a photo — we’ll replace it or refund you.

5. How do I contact customer support?

Email us at support@eekagroomingco.com and we’ll reply within 1 business day.

6. Are your products tested on animals?

No — EekA Grooming Co. products are cruelty-free.

7. What makes EekA different?

EekA is family-built and barber-rooted. Our name carries the initials of our family — father (E), son (e), daughter (k), and mother (A). Every jar represents care, quality, and confidence.